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  • Insight from Contradiction

    Insight from Contradiction

    Insight From Contradiction One of Yogi Berra’s contradictory insights stands out as especially important for leaders and high performers. He reminded those engaged in executing difficult movements and routines to stay grounded in what works and not to overthink it: “In theory, there is no difference between theory and practice. In practice, there is.” Most…

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  • Seeking Feedback About Your Feedback

    Seeking Feedback About Your Feedback

    Leaders are in the business of improving individual performance through their advice, criticism, and recommendations. The best leaders maintain a continual flow of praise, encouragement, and critical feedback all with the goal of making people better.  How that feedback lands, however, is often unknown by even good leaders. Too many leaders fail to adjust their…

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  • No One Left Behind

    No One Left Behind

    The dedication to make everyone better requires them to coach, mentor, and cheer on underperforming colleagues. They go out of their way to help their colleagues succeed. They refuse to leave anyone behind. What is difficult to see is the focus of their commitment to each other. Teams in the workplace that won’t leave anyone…

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  • How Much Will Your Organization Change?

    How Much Will Your Organization Change?

    Organizations can’t sit still and survive. They cannot become what they need to be by remaining what they are. To compete and achieve in an ever-changing marketplace, leaders and organizations have to do things they have never done before.  They either change or disappear.  In the words of Haruki Murakami, “When you come out of…

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  • Reducing the Negative Grip of Gossip

    Reducing the Negative Grip of Gossip

    When leaders engage in frequent forums where concerns can be tackled out in the open and lead by example by spreading good news quickly across the team, gossip becomes an infrequent sideshow with minimal effect on the team. Remember the truth in the old admonition, “Great minds discuss ideas; average minds discuss events; small minds…

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  • Getting People to Talk

    Getting People to Talk

    Contrary to common sense and experience, the best way to get people to open up and begin talking is not by asking a question, but rather by making a request. While questions are the natural “go-to” for getting others to speak their minds, it is actually requests that pose as questions that get the job…

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  • Waiting for a Situation to Play Out

    Waiting for a Situation to Play Out

    Waiting for a Situation to Play Out. While inaction is never the default of good leaders and decision-makers, it is sometimes the right call for a period of time. Letting a situation unfold can test a leader’s patience, but it is the smart choice when indecision is caused by a lack of data. Clarity can…

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  • What Team Leaders Can Learn from Cults

    What Team Leaders Can Learn from Cults

    There’s always a spellbinding way to describe where an organization is going and why. Good leaders work hard to craft an engrossing message, not to create mindless followers, but to excite and energize new and existing team members. When an organization connects a vision and purpose to team members that is larger than themselves and…

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  • Track Conversations Before Sales Growth

    Track Conversations Before Sales Growth

    By measuring quality conversations, everyone quickly learns what is truly the most important driver of revenue and growth. Getting the foundations right allows everyone the opportunity to succeed. Conversations always form the pyramid of sales success. What does your organization or team measure?

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  • The Question That Defines Trust for Leaders

    The Question That Defines Trust for Leaders

    The Question That Defines Trust for Leaders. Whatever leaders ask of others, those on the receiving end ponder whether the leader would do that same thing for them. When the answer is “Yes,” trust reaches the stratosphere. Power, status, compensation and experience often get in the way of how leaders meet this standard. The best…

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