FieldNotes
Our daily Field Notes email is just the kind of jumpstart you need. A fast read. Maybe less than a minute. Because sometimes it just takes one insight to change the trajectory of the day.
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How to Stop the Seduction of Your Best Clients
Acquiring a new customer or client takes much more work and effort than maintaining the relationship with an existing one.
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How to Make a Crisis Even Worse
Remember that, no matter how horrible the incident, it is your response that defines who you are as a leader.
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Start With the Hard Part
If you want to make more progress when mastering a difficult process, game, or activity, consider practicing the hardest part first.
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A Leader Who Pays Attention Can Ask This Kind of Question
Great leaders are said to have a “facilitative mindset.”
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Leadership Notes From Way Underground
In 2010, a collapse at the San Jose copper-gold mine in northern Chile trapped 33 men 2,300 feet underground for 69 days.
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The Magical Way to Improve Your Team’s Customer Focus
Is it any wonder, then, that the best customer-focused leaders treat their employees exactly as they want them to treat their best customers and clients?
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Quickly Kill Your Old Organization
Every reference and example to your former team and organization is the sound of a jackhammer to your new colleagues.
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Symbolic Actions of Leaders Are Hard to Hide
The symbolic actions of leaders are hard to hide, even for a Service that keeps secrets.
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Are You the Dumbest Person on Your Team?
The best leaders surround themselves with people who are smarter than they are.
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Sometimes You Should Preach to Your Chickens
Great speakers practice — a lot.