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  • The Distinction of an Inquiry-Based Conversation

    The Distinction of an Inquiry-Based Conversation

    The Distinction of an Inquiry-Based Conversation

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  • Deleting Information Often Draws More Attention to It

    Deleting Information Often Draws More Attention to It

    Attempts to censor or remove information often produces the opposite outcome. Efforts to censor information will usually draw more attention to it, make it more widely known, and increase the appetite to learn more about it. Resisting the urge to squash information is sometimes the smart play. Erasing the past can be risky. There are…

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  • Communication Design Gets More Important Every Day

    Communication Design Gets More Important Every Day

    Every leader should be working to better understand the best communication design processes. Effective teamwork begins and ends with effective communication. Communication is, and has always been, the essential language of leadership. How good is your team and organization in communicating what is important?

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  • The Obligations of Leadership

    The Obligations of Leadership

    When organizations make clear the Obligations of Leadership, they spell out precisely what it means to agree to the role. The title, authority, and position of leadership then become a decision, not wishful thinking. When other leaders outline the obligations and ask those stepping into a leadership role to make the commitment and promise to…

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  • You Can’t Talk Yourself Out of a Problem You Behaved Your Way Into

    You Can’t Talk Yourself Out of a Problem You Behaved Your Way Into

    Some relationship problems can only be resolved by behavior. You can’t talk your way out of them. Trust is built through consistency. When trust dies, it can only be resurrected through the long process of repeating trustworthy behaviors. The key word in “unwavering trust” is unwavering.

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  • Answering a Question With a Question

    Answering a Question With a Question

    Good leaders are ready with a question, as well as an answer to any query they receive. Sometimes, answering a question with a question is the best way to create real understanding. What is your question?

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  • Getting a Word In When Senior Colleagues Present

    Getting a Word In When Senior Colleagues Present

    Realizing after the presentation that you didn’t say much or add any value is an empty feeling, even when the presentation is well received. Finding a way to get in on a more outspoken or experienced colleague requires courage and a strategy. You owe it to everyone to find a way to get heard. Agreement…

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  • What Shape Is Your Conference Table?

    What Shape Is Your Conference Table?

    The physical design of any meeting alters the way in which team members interact with each other. Design influences how people orient and engage.

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  • Giving Up at Precisely the Wrong Moment

    Giving Up at Precisely the Wrong Moment

    As the proverb suggests, the temptation to quit will always be greatest just before you are about to succeed. Before you give up on any arduous project or journey, make sure those you respect agree with you that quitting is the prudent course and not a reaction. Never forget, it is sometimes the last key…

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  • A Closet Full of Bad Paintings

    A Closet Full of Bad Paintings

    Just like master painters, the best leaders work hard to keep inferior work products out of sight. They know too well that when team members focus on them, they begin to question their skills and talents. Once they review and learn from any representation of bad performance, like game film or process maps, they get…

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