There is something special about a person who chooses to greet everyone they come in direct contact with. With a simple gesture, they convey that people and relationships matter to them.
When a leader follows this principle, it carries an additional meaning. Leaders who greet everyone they come in direct contact with project a deep respect for others.
The gesture says people are worth their time and consideration.
For busy leaders, who are normally on task and focused on getting things done, this is quite a relationship challenge.
Taking the time and making the effort to acknowledge everyone they see requires a willingness to step outside what is most comfortable. It takes a positive attitude, high energy, and a desire to engage people.
And not all leaders are self-secure enough to do it. But it leaves a big and lasting impression.
For those a leader knows, addressing them by name is essential. The greeting doesn’t need to be more than a polite acknowledgment: “Nice to see you, Jackie,” or “How are you today, Bob?”
A conversation may ensue, but it doesn’t have to. A simple acknowledgment usually suffices to make people feel respected.
When a leader doesn’t personally know others, simply saying “hello,” with “I hope you’re having a good day,” or “Good morning” gets the job done. Of course, direct eye contact, a warm demeanor, and a clear and friendly voice aid in conveying genuineness and respect.
As a rule, leaders who value relationships don’t tell people it is “Nice to meet you,” as the possibility they have met them before can make this greeting off-putting.
“Nice to see you” works whether the leader has met the person earlier or not. So it is a better choice.
Being excited to greet people is something leaders can train themselves to do. The kinetic energy of a positive greeting can be infectious and lift others up.
Excitement doesn’t have to be exaggerated or over-the-top. Sometimes a smile is all it takes. Using positive language, such as “delighted,” “thrilled,” “eager,” “pleasure,” and “jazzed,” all convey enthusiasm and friendliness.
Take the relationship challenge. Greet everyone you come into direct contact with at the start or end of your day. Watch others light up and respond differently to you.
Now try to do it more often, until it becomes a habit.
You might be surprised how much it obviously means to others. But the biggest revelation may be in how it makes you feel about yourself.
When you convey a respect and excitement in acknowledging others, you will feel more connected to others and positive about yourself. It’s a great trade.
